What is your flight problem? Flight Delay? Flight Cancellation? You can claim between 250 € – 600 €. Get your compensation with ReiseRecht!

Your flight is delayed? Or was cancelled at short notice? You may be entitled to flat-rate compensation in the event of flight cancellation or delay. If your flight is delayed for more than three hours or cancelled, you could be entitled to between €250 and €600 in compensation per person. We can help you to enforce your compensation against the airline in these cases – and get your money back!

Flight cancelled? Get your compensation up to 600€ per person
Flight cancelled or delayed? Get your compensation up to 600 € per person.

Flight delay rights – Your compensation!

Air passengers in the EU are particularly protected by the air passenger rights Regulation 261/04. All flights departing within the EU are covered. If you take off outside the EU, you are entitled if you fly with a European airline. To be entitled to compensation in the event of a flight delay, your flight must have a delay of more than 3 hours. Only the time of arrival is decisive. The arrival time is the time when the aircraft doors open for the first time.

Flight delayed: Does the airline have to provide me with free food and drinks?

In addition to the flat-rate compensation, the airline must provide passengers with sufficient food and drink in the event of a flight cancellation or delay. This applies irrespective of the reason for the delay or cancellation and already from a delay of 2 hours. If the flight does not take place until the next day, the airline must provide the passenger with a hotel free of charge. Ask for the additional service at the information desk. If the airline does not provide this service, you can claim back the costs incurred.

Flight Cancellation – Your compensation!

„If my flight is cancelled, do I get a refund?” It is regulated by the EU Regulation Nr. 261/2004. According to this rule air passengers are entitled to a ticket refund or a replacement flight. And of course there are cases when passengers are entitled to a flight cancellation compensation.

When is there a right to compensation in the event of flight cancellation?

Flight cancelled? If a flight is cancelled, you are entitled to compensation if the flight is cancelled at short notice. Whenever the airline informs you of the flight cancellation less than 14 days before the flight, you may be entitled to compensation.

What rights do I have in the event of a flight delay or cancellation?

The amount of compensation in the event of cancellation or delay depends solely on the route of the flight. The amount of the ticket price is completely irrelevant. If the flight is delayed or cancelled, the following rules apply:

When is a claim for compensation excluded?

The airline does not have to pay compensation in the event of a flight delay or cancellation if exceptional circumstances were responsible. These are reasons beyond the airline’s control and for which it is not responsible. These include strikes by air traffic control or airport staff, bad weather, snowfall, storms, bird strikes, airspace closures or terrorist threats. Even if no compensation is payable in such cases. The airline must still provide assistance.    

Airlines often use alleged exceptional circumstances to avoid paying compensation. It is difficult for passengers to verify the reasons for the flight delay or cancellation. We use our databases to check for you free of charge whether a claim exists or not.

Flight cancelled - your checklist

Your rights in case of flight cancellation

  • Entitlement to compensation between € 250 and € 600

  • Care services in the event of excessively long waiting times
  • You have the right to a ticket refund or an alternative flight
  • Passengers have comprehensive rights through the EU Air Passenger Rights Regulation
  • If the airline informs you of the flight cancellation less than 14 days before the flight, you may be entitled to compensation.
  • The compensation is calculated on the basis of the flight route, not the ticket price.

 

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Your checklist

    • Keep documents and receipts. These are, among other things, expenses/costs, tickets, vouchers.
    • Written confirmation of the reason for delay by the airline
    • Inform yourself in good time about your flight
    • Utility services at the airport? Insist on them!
    • Quick compensation or ticket refund? Our travel law experts will help you quickly and easily.

When will I receive compensation for flight cancellation or delay?

Their rights to compensation and ticket reimbursement are set out in the EU Passenger Rights Regulation. You are entitled to compensation in the following cases: Flight cancellation, flight delay or if it means: connecting flight missed, flight overbooking 

Canceled flight: the airline has informed you of the flight cancellation less than 14 days in advance The compensation is calculated on the basis of the flight route, not the ticket price. You can find further conditions for compensation on our flight cancellation page. Our travel law experts will be happy to assist you directly.

Delayed flight: The arrival time of the delayed flight is important for your claim for compensation. You have a right to compensation if the delay exceeds 3 hours at your destination. The compensation also applies to package tours and business trips. If there is a flight delay at departure, you can also claim rights. You are entitled to drinks and food (from 2 hours of departure delay), cancellation of the flight including ticket reimbursement (from 5 hours) or hotel accommodation (departure the following day). 

Missed connecting flight: If you miss your connecting flight due to a delayed flight and thus reach your destination with a delay of more than 3 hours, you are entitled to the same compensation as for a normal flight delay.

Overbooked flight: If you do not get a seat on board due to an overbooking, this counts as denied boarding. You will therefore be entitled to the same compensation as for a flight delay or cancellation.

Long waiting times: What are my rights?

As a rule, the airline or the tour operator will inform you in advance about a flight cancellation. If the relevant information is given less than 14 days in advance, there is usually a right to compensation. 

If there are long waiting times due to a suddenly cancelled or delayed flight, the airline must offer appropriate care services and pay for the care. This also applies to long waiting times due to a missed connecting flight. If the replacement flight does not take off until the following day, the airline must also pay for the costs of overnight accommodation and transfer.

  • More than 2 hours departure delay

    The respective airline must provide passengers with snacks and drinks.

  • More than 3 hours departure delay

    The airline is obliged to provide support services. In addition to drinks and food, this includes free telephone calls.

  • More than 4 hours departure delay

    Food and drinks must be provided by the airline.

  • More than 5 hours departure delay

    Cancellation of the flight is possible. You are also entitled to reimbursement of the ticket costs.

  • Departure the following day

    The airline must provide passengers with hotel accommodation including transfer. Tip: Find out where this hotel is located. A ReiseRecht employee was allowed to take a taxi to a suburb for 90 minutes in the event of a departure delay in order to check into his hotel.